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About our Workshop Host Sites
System Design Workshop Dates:
11/11/26 - 6/16/27 - 10/13/27
Digital Room
Digital Room — home of Signs.com — is one of the fastest-growing tech companies in the US and one of the most technologically advanced print manufacturing operations in the country. Nine plants. Tens of thousands of custom orders daily. A manufacturing model that most industries would consider impossible at this scale and speed.
IgniteXcellence's own Drew Butler, Director of Operational Excellence at Digital Room, has been the architect of the Shingo journey across the organization. This is the rare opportunity to observe excellence being built in real time — not inherited, not reconstructed, but launched with intention.
What you see here is a dedicated approach to driving excellence throughout the organization. Leaders who lead with Respect and Humility and who drive that culture of respect every day.
What You Will Observe
Shingo principles embedded into systems in daily work — building toward ideal through the formalization of systems
High-velocity, high-customization manufacturing operating at a scale and speed that challenges assumptions about what lean culture requires
Daily management systems in a technology-driven environment where data and human behavior are designed to reinforce each other
What it looks like when operational excellence is a competitive strategy — not a cost reduction program
System Design Workshop Dates:
3/31/27
Baptist Memorial Hospital
Baptist Memorial Hospital-Memphis is the flagship of Baptist Memorial Health Care — one of the largest health care systems in the country, with 22 hospitals and more than 22,000 employees serving West Tennessee, North and Central Mississippi, and East Arkansas. Founded in 1912, the organization has more than a century of commitment to compassionate, high-quality care at its foundation.
Baptist Memorial's commitment to continuous improvement is organizational and ongoing. Their chief medical officer has stated plainly: "Our staff is committed to continuous improvement, implementing best practices and advancing quality care in every community we serve."
This is a healthcare system actively building the conditions for principle-based excellence — and workshops hosted here offer participants the rare opportunity to observe that construction in real time.
What You Will Observe
How clinical excellence and operational excellence reinforce each other in a high-acuity hospital environment where the stakes of both are immediate
A century-old institution actively modernizing its approach to improvement — the unique dynamics of culture change in a deeply established organization
Healthcare improvement in the Mid-South — a region and patient population with distinct needs and context
System Design Workshop Dates:
4/28/27 - 8/4/27
Daimler FCCC
Established in 1995 and trusted by some of the most respected names in the RV, walk-in van, commercial bus and school bus industries, Freightliner Custom Chassis Corporation (FCCC) is a leading manufacturer of premium vehicle chassis. As part of the Daimler family, Freightliner Custom Chassis shares the heritage and engineering excellence of Freightliner and Mercedes-Benz – leveraging expertise in heavy-duty durability and precision performance to infuse each of our chassis with the best of all worlds.
At FCCC, we recognize that our goal of building market-leading chassis cannot be realized without a thorough understanding of – and response to – our customers’ needs. We deliver superior performance, safety, reliability and customer support based on a wealth of in-depth knowledge and resources, because as we always tell our customers, we’re proud to say we’re Driven by You.
What You Will Observe
Shingo principles embedded into the culture at every level
High-focus design of systems and a dedicated approach for measuring the behaviors those systems are delivering
Daily management systems in an automotive production line where technology and human behavior are designed to reinforce each other
What it looks like when operational excellence is a competitive strategy — not a cost reduction program