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SYSTEMS DESIGN
If Discover Excellence shows you what excellence looks like, Systems Design shows you why it holds together — or falls apart. Every result your organization gets is the output of a system, whether anyone designed it on purpose or not. This workshop gets hands-on fast: you'll build real system maps, not just look at examples of someone else's.
You'll walk away with:
• A clear map of the three types of systems every organization runs on
• The five communication tools that keep any system actually working
• Practice building your own system maps — during the workshop, not just talking about it
• A first look at system standard work, and how it quietly drives (or blocks) improvement
Prerequisite: Discover Excellence
About our Amazing Host Site:
Baptist Memorial Hospital
Baptist Memorial Hospital-Memphis is the flagship of Baptist Memorial Health Care — one of the largest health care systems in the country, with 22 hospitals and more than 22,000 employees serving West Tennessee, North and Central Mississippi, and East Arkansas. Founded in 1912, the organization has more than a century of commitment to compassionate, high-quality care at its foundation.
Baptist Memorial's commitment to continuous improvement is organizational and ongoing. Their chief medical officer has stated plainly: "Our staff is committed to continuous improvement, implementing best practices and advancing quality care in every community we serve."
This is a healthcare system actively building the conditions for principle-based excellence — and workshops hosted here offer participants the rare opportunity to observe that construction in real time.
What You Will Observe
How clinical excellence and operational excellence reinforce each other in a high-acuity hospital environment where the stakes of both are immediate
A century-old institution actively modernizing its approach to improvement — the unique dynamics of culture change in a deeply established organization
Healthcare improvement in the Mid-South — a region and patient population with distinct needs and context
