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CONTINUOUS IMPROVEMENT
Continuous Improvement is where “seek perfection” stops being a poster on the wall. Across two to three days, you'll dig into scientific thinking, process focus, quality at the source, and flow — always through the lens of value defined by your actual customers, not assumptions about them. Real examples, real practice, minimal theory.
You'll walk away with:
• A sharper, customer's-eye definition of value
• Practical tools tied to five Continuous Improvement principles: Seek Perfection, Embrace Scientific Thinking, Focus on Process, Assure Quality at the Source, Improve Flow & Pull
• A clearer view of how behaviors, systems, and principles actually connect — the through-line a lot of Practitioners tell us finally clicks here
Prerequisite: Discover Excellence, Systems Design
About our Amazing Host Site:
Cleveland Clinic Akron General
A world-renowned healthcare system demonstrating that enterprise excellence is not limited to manufacturing. Cleveland Clinic Akron General brings the principles of the Shingo Model to life in a high-stakes clinical environment where culture and patient outcomes are inseparable.
What You Will Observe
Shingo principles embedded into systems in daily work — building toward ideal through the formalization of systems
High-velocity, high-customization manufacturing operating at a scale and speed that challenges assumptions about what lean culture requires
Daily management systems in a technology-driven environment where data and human behavior are designed to reinforce each other
What it looks like when operational excellence is a competitive strategy — not a cost reduction program
