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DISCOVER EXCELLENCE
Your starting point — required before every other workshop
Every Shingo journey starts here. In two days — part classroom, part Gemba walk at a live host site (either virtual or in person) — you'll get your first real look at the Shingo Model and learn how to measure what good looks like.
This workshop provides a clear framework you'll start applying before the workshop even ends.
You'll walk away with:
• A working understanding of the Shingo Guiding Principles — in plain language
• The Three Insights of Organizational Excellence, and why they matter
• Hands-on practice with understanding how to measure behaviors with purpose - through a case study and a site visit (either virtual or in person)
• The foundation every other Shingo workshop builds on
Prerequisite: none — this is where everyone starts
About our Amazing Host Site:
Daimler FCCC
Established in 1995 and trusted by some of the most respected names in the RV, walk-in van, commercial bus and school bus industries, Freightliner Custom Chassis Corporation (FCCC) is a leading manufacturer of premium vehicle chassis. As part of the Daimler family, Freightliner Custom Chassis shares the heritage and engineering excellence of Freightliner and Mercedes-Benz – leveraging expertise in heavy-duty durability and precision performance to infuse each of our chassis with the best of all worlds.
At FCCC, we recognize that our goal of building market-leading chassis cannot be realized without a thorough understanding of – and response to – our customers’ needs. We deliver superior performance, safety, reliability and customer support based on a wealth of in-depth knowledge and resources, because as we always tell our customers, we’re proud to say we’re Driven by You
What You Will Observe
Shingo principles embedded into the culture at every level
High-focus design of systems and a dedicated approach for measuring the behaviors those systems are delivering
Daily management systems in an automotive production line where technology and human behavior are designed to reinforce each other
What it looks like when operational excellence is a competitive strategy — not a cost reduction program
